Operational Support Team Member

Swansea
£19,374 rising to £22,007 over four years
22 Oct 2020
08 Nov 2020
Contract
Full Time

Operational Support Team Member

  • Location: Swansea
  • Grade & Salary: G2, £19,374 rising to £22,007 over four years
  • Post number: 200662
  • Type of contract: Fixed Term appointment for 6 months
  • Work pattern: Full time

Closing date: 8th November 2020

Benefits: Civil Service pension, 28 days annual leave, rising to 33 days over 5 years, flexible working options, occupational health including counselling and advisory services and eye care, childcare vouchers and salary sacrifice schemes.

Role Purpose

NRW’s Analytical Services are looking to recruit a team member to join the Service Delivery section. The team supports the laboratory and the organisation through delivery of key support functions for sampling and analysis. Samples are collected by NRW chiefly in support of the Water Framework Directive, Habitats Directive and Environmental Quality Standards Directive.

The team member will assist in delivering a range of tasks, such as early-morning sample registration, outsourcing analysis, bottle order dispatch, data entry into a Laboratory Information Management System and assisting with procurement of goods and services.

The successful applicant will also assist in maintaining up to date records, document management and contribute to the smooth running of the section by providing administrative support. Good customer service skills are needed to provide the wider business and stakeholders with answers to routine queries.

Qualifications and Skills

1. The ability to work in a high throughput routine environment with delivery to tight deadlines and physically able to perform demanding repetitive lifting and carrying duties.
2. Excellent customer service and awareness skills.
3. Maths and English Language GCSEs.
4. Good written and verbal communication skills with the ability to write very clearly and the ability to communicate confidently at all levels
5. The ability to work either in isolation or as part of a team to tight deadlines.
6. A high level of computer literacy including proficiency with Microsoft Office including Word, Excel, Outlook, One Drive for business. An understanding of document management systems, cloud-based storage and data entry into bespoke systems such as LIMS.