Helpdesk Advisor
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 04 Nov 2020
- Closes
- 02 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
We are currently working with a key facilities management company who require the services of Helpdesk Advisors to join their established team on the Aztec West Business Park in Bristol.
As a Helpdesk Advisor you will be responsible for managing incoming calls and responding to emails from clients as well as maintaining client databases. Full training is provided, and previous customer service experience is essential. Experience within a similar scheduling position is desirable but not essential.
Duties include:
Managing incoming calls and emails
Maintaining databases and ensuring deadlines are met
Reacting to emergencies raised by the client and overseeing engineer's attendance
Working within a team to reach targets
Taking ownership of workload dailyCandidate specification:
Previous experience in hospitality, retail, or contact centre setting
Excellent telephone manner
Strong organisation skills and a high attention to detail
Excellent communication skills and ability to work well as part of a team
Excellent IT skills and previous experience using Microsoft Office
Ability to work in a fast-paced environment, multitask and make effective decisions quicklyFor more information on this role, please contact Scarlet Wilson on (phone number removed)
As a Helpdesk Advisor you will be responsible for managing incoming calls and responding to emails from clients as well as maintaining client databases. Full training is provided, and previous customer service experience is essential. Experience within a similar scheduling position is desirable but not essential.
Duties include:
Managing incoming calls and emails
Maintaining databases and ensuring deadlines are met
Reacting to emergencies raised by the client and overseeing engineer's attendance
Working within a team to reach targets
Taking ownership of workload dailyCandidate specification:
Previous experience in hospitality, retail, or contact centre setting
Excellent telephone manner
Strong organisation skills and a high attention to detail
Excellent communication skills and ability to work well as part of a team
Excellent IT skills and previous experience using Microsoft Office
Ability to work in a fast-paced environment, multitask and make effective decisions quicklyFor more information on this role, please contact Scarlet Wilson on (phone number removed)