1st Line Support
- Recruiter
- Hays Specialist Recruitment
- Location
- Doncaster
- Salary
- 20000.00 - 22000.00 GBP Annual
- Posted
- 29 Oct 2020
- Closes
- 03 Nov 2020
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
1st Line Service Desk Analyst for a large manufacturing firm in Doncaster, paying up to GBP22,000 per annum
Your new company
Your new organisation will be an instantly recognisable manufacturing firm based in Doncaster, who're seeking a 1st Line Service Desk Analyst for their support team.
Your new role
Within this role, you'll be providing 1st Line Support for the development and management of the company's Infrastructure, which includes network Servers, PCs, desktop applications, operating systems and the telephone system. You'll be engaging and supporting a wide user base across multiple sites, prioritising and resolving support calls in line with company's SLAs. You'll be installing, maintaining and supporting IT equipment, including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations, applying standards and network management protocols where necessary, ensuring compliance with hardware and software standards.
Mainly, you'll be ensuring completion of allocated support activities in line with pre-defined SLAs, by monitoring and responding to incidents and requests logged by end users of IT and communications systems infrastructure. You'll be taking direction from senior engineering staff and management on the application of company standards for more complex issues, providing assistance to senior engineers as required. You'll be managing and detailing escalations accurately, where appropriate, resolving end user issues through a structured and methodical approach to root cause analysis and investigation whilst working under pressure. You'll be collaborating effectively with colleagues at all levels and with different operational roles across all departments of the business, also liaising and collaborating with 3rd parties - external hardware, software and communications suppliers - to deliver robust and timely solutions.
What you'll need to succeed
To succeed in this role, you'll have commercial experience working in a help desk/1st Line technical support role within a busy IS/IT function, having a good knowledge of the following technologies:
- Software installation
- Microsoft Office 2010 or newer/Microsoft Office 365
- Windows 7/10 operating system
- Knowledge around administration and configuration of Microsoft Active Directory
- Comptia a+ qualification
- Comptia Network + qualification
- Experience with data backup technologies
- antivirus tools and Firewall technologies
- Ability to carry out basic network, PC software and hardware diagnostics
- IT professional standards knowledge, including ITIL frameworks, ideally ITIL Foundation V3 (11) Certified
- Experience of working in a team that supports 1000+ users over a multi-site network
Overall, you'll need to demonstrate a customer first attitude/customer service approach to your work, along with excellent oral and written English communication skills, organisational, prioritisation and time management skills. Due to the nature of the role, a valid full UK Driving Licence is required, as the role requires around 20% travel required to business units across UK with use of a company pool car.
What you'll get in return
This company will ensure you're able to progress your career and move up the support ladder. This organisation offer 28 days' annual leave including BH, plus service holidays, a contributory pension scheme with life assurance, Sharesave Scheme, Employee Assistance Programme, Counselling and Advice Line, on-site Occupational Health providing Health Screening, Physiotherapy Service, Free Flu JabsOnline, Rewards/Cashback Portal, Free on-site car parking, cycle to work scheme, discounts including EE Mobile Phone and Corporate Gym Membership and an annual Summer Fun Day.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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