IT Assistant (Service Desk) / Helpdesk / 1st Line Support

Location
Kidderminster
Salary
Starting Salary up to £19,168 per annum
Posted
28 Oct 2020
Closes
02 Nov 2020
Ref
NTXUF561566
Sectors
IT
Contract Type
Contract
Hours
Full Time

IT Assistant (Service Desk) / Helpdesk / 1st Line Support
Kidderminster
6 month Fixed Term Contract
39 Hours per week
Starting Salary up to £19,168 per annum

Our client are currently recruiting for an enthusiastic IT Assistant to join our energetic IT
Service Desk team.

On a day to day basis you will provide call logging, hardware roll-outs and some 1 st line
IT support to the Group’s users; supporting the IT department with IT issues on a range
of software applications, Windows laptops/PCs, iPads, and Android phones/tablets. You
will work with the team on wider projects.

The successful candidate will have enthusiasm to deliver outstanding customer service
and satisfaction to the Group’s IT users. You will need to bring strong questioning skills,
excellent verbal and written literacy skills to ensure that IT Service Desk tickets contain
adequate information to allow timely resolution by analysts.

You will need to be highly organised; ensuring all support calls are recorded and kept
updated on the system. Additionally, experience of stock control is desirable as the
successful candidate will take undertake booking IT assets into and out of the
Department.

Employees must have satisfactorily completed 16 weeks of their probation period before being considered for other posts within the organisation.

Closing date: 2nd November 2020
Interview date: 5th November 2020

 

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