IT Manager

Commercial Group was established in 1991 and has since grown to become the largest independently owned Business Services Group in the UK. Today, comprising of eight divisions; Managed IT, Office Supplies, Interiors, Managed Print Services, Telecoms, Smart Technologies, Technology Supplies and Print, the GBP70m turnover Company is renowned for delivering superior quality product, service and consultancy to business nationwide.

We are currently embarking on exciting and ambitious growth plans to grow to a turnover of over GBP100m so we need talented people to support this growth. We understand that superior performance starts and ends with our people; people with passion who like to make a difference and most importantly love what they do. If you would like to be a part of this exciting journey then we would love to hear from you!

Overview

We have a vacancy for an experienced IT Manager for an Exeter based charity that provides high quality palliative care service to patients with life-limiting illnesses. This is a diverse and varied role that will encompass all aspects of IT across the client's retail network, in home care services at and Hospice. This is a hands on role that will require strong technical skills, an open and collaborative approach as well as great customer service and management skills.

We want you to???

• Be responsible for the day-to-day provision of support and management of the client's IT resources ensuring that there is adequate provision to meet the needs of the organisation
• Be responsible for management, maintenance and support of the client's core infrastructure, services and data to ensure a continuity of service to all users including fault diagnosis, and resolution.
• Prioritise workloads to maintain service levels and service KPI's within a structured ITIL service framework.
• Develop and support strategic planning of IT provision in the organisation
• Support the development and management of IT budgets.
• Manage and deliver tactical and strategic technology projects and technology roadmap
• Provide support across multiple sites working in collaboration with Commercial's Network Operations Centre in Cheltenham

You have got???

• Experience of working within enterprise IT environments,
• Certification of Microsoft MCP, MCSA, CompTIA A+\N+, ITIL or similar
• Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:
• Knowledge of virtualisation solutions, (VMWare, HyperV)
• SAN\StorageTechnologies
• Excellent knowledge and understanding of Windows 10 and Windows Server 2012/2016/2019
• Exchange, Office 365
• Server hardware
• Active Directory, Group Policy and Domain Services
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
• Corporate wireless systems
• Backup technologies such as Veeam and vRanger
• Enterprise security technologies and best practice
• Mobile Device and Application Management
• The ability to quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.
• Proven experience of technical implementation and troubleshooting
• Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships.
• Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.

Why Commercial..?

• Competitive salary
• Company laptop and mobile phone
• We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service
• A variety of training & Development programmes tailored to you
• Earn extra money if we hire your friends or family with our employee referral programme
• Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary!
• A range of team and social events
• Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more

NOTES???

• Due to the nature of our clients, enhanced DBS is essential

For more information on our Company and culture, visit ...... click apply for full job details