Trilingual Customer Service Specialist (English/German/Italian)
- Recruiter
- Confidential
- Location
- Surrey
- Salary
- Competitive
- Posted
- 27 Oct 2020
- Closes
- 10 Nov 2020
- Sectors
- Multi lingual
- Contract Type
- Contract
- Hours
- Full Time
Trilingual Customer Service Specialist (English/German/Italian) - 1 Year Fixed Term Contract
Location: Sunbury on Thames
Salary: GBP23,500 + benefits
Hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) (German Bank Holidays)
My client based in Sunbury-on-Thames is looking for a Tri-lingual Customer Service Specialist who is fluent in English, German and Italian to join their friendly team. The ideal candidate will be customer focused with excellent communication skills. This position is primarily responsible for calls, emails and Chat queries.
Responsibilities:
Record calls on the database
Provide first level technical support and pass calls that exceed this level to the relevant department and provide translation as required
Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction
Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative
Manage emails ensuring that a 24-hour response is achieved
Handle Live Chats requests from the UK
Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures
Share responsibility with Account Managers for disseminating backorder information
Assist with providing support to customers contacting us via our Social Media platforms in a timely and efficient manner
Regularly review and update regional email templates
Person Specification:
Fluent Italian, German & English
Customer focused
Excellent communication and organisational skills
Minimum of 1 year's administrative experience or customer facing duties
Computer literate
Able to multitask
Ability to co-ordinate and resolve a variety of customer concerns/queries
Ability to prioritise their own workload
Able to co-operate with others in a close team environment
Numerate and be able to use independent judgment
A high level of written English to respond to Chat enquiries in a highly professional manner
Location: Sunbury on Thames
Salary: GBP23,500 + benefits
Hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) (German Bank Holidays)
My client based in Sunbury-on-Thames is looking for a Tri-lingual Customer Service Specialist who is fluent in English, German and Italian to join their friendly team. The ideal candidate will be customer focused with excellent communication skills. This position is primarily responsible for calls, emails and Chat queries.
Responsibilities:
Record calls on the database
Provide first level technical support and pass calls that exceed this level to the relevant department and provide translation as required
Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction
Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative
Manage emails ensuring that a 24-hour response is achieved
Handle Live Chats requests from the UK
Work with the Account Managers to ensure smooth day-to-day running of existing accounts and to minimise the volume of queries in accordance with department procedures
Share responsibility with Account Managers for disseminating backorder information
Assist with providing support to customers contacting us via our Social Media platforms in a timely and efficient manner
Regularly review and update regional email templates
Person Specification:
Fluent Italian, German & English
Customer focused
Excellent communication and organisational skills
Minimum of 1 year's administrative experience or customer facing duties
Computer literate
Able to multitask
Ability to co-ordinate and resolve a variety of customer concerns/queries
Ability to prioritise their own workload
Able to co-operate with others in a close team environment
Numerate and be able to use independent judgment
A high level of written English to respond to Chat enquiries in a highly professional manner