Customer Service Advisor (Social Housing)

Customer Service Advisor (Social Housing)

Stafford, Acton Court

Salary: £20,801.79 (increasing to £22,583.57 after 6 months, subject to successfully passing probation)

Full time, permanent

37 hours per week

Closing date: 4th November 2020

Interview date: 12th November 2020 (Acton Court)

An exciting opportunity has arisen for a Customer Services Officer to join our clients Customer Service Team on a full time, permanent basis.

The key responsibilities within this role will include answering telephone calls to provide an immediate response, dealing with enquiries, taking steps to put into action any service agreed with callers and dealing with tenant requests.

The successful candidate for this role will ideally have previous experience with volume call handling within a high pressure customer service environment. With strong I.T skills including Microsoft Word and Excel, you will be a good problem solver with an excellent telephone manner. A strong communicator, you will be clear and concise and will have the ability to handle difficult customers. With a flexible approach, you will work well to meet deadlines and achieve targets and be able to work under pressure.

Our client offer benefits such as a contributory pension scheme, employee assistance programme including staff perks, eye care vouchers and dress down Fridays. Further to this you can expect 25 days’ holiday (including bank holidays), increasing with each year of service, a comprehensive induction programme and excellent ongoing training. 

Our client are a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire, with 18,000 homes, employ 800 people and they will have a turnover of almost £100m.

Our client are a values-based organisation that works hard to attract and retain talented staff and they encourage applicants who want to achieve their goals with them and make a positive difference.

Our client reserve the right to close this vacancy before the closing date subject to the volume of applications received

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