Tenancy Officer x 5
Tenancy Officer x 5
Based across North Somerset with offices based in Portishead and Weston
£26,441 - £29,379 per annum
37 hours per week
About the role:
Due to continued growth and development within the business, our client has exciting opportunities for experienced housing professionals to join their team.
You will be responsible for building strong relationships with their customers and deliver a full range of support, focusing closely on their needs from the very start of their tenancy. Key to this role will be ensuring that the customer is happy in their home, getting every new tenancy off to the best possible start and as a result making sure the tenancy is sustainable and well managed.
You will be the eyes and ears of your patch and work with other colleagues and agencies to resolve issues in your area eg: fly tipping, litter etc.
You will manage complex tenancy management issues throughout the tenancy, working closely with colleagues in other teams to find the most appropriate solution.
When a tenancy ends you will be responsible for supporting customers through that process, making sure that they leave their home with the support advice and information they need to do so successfully.
You will have good knowledge of housing legislation, policy and practice and be an excellent communicator in ensuring their customers understand the terms and conditions of their tenancy agreement.
You will have a good understanding of the responsibilities of this role with a proven track record of building and managing successful relationships with a wide range of customers. You will have experience in responding to customer concerns with tact and sensitivity.
You will have a sound judgement of complex situations with an ability to act on initiative and work in a flexible way displaying genuine empathy and a desire to meet customers’ needs.
The successful candidate will also be subject to a satisfactory Enhanced DBS check.
You must have a full driving licence to be considered for this role.
About our client:
They aim to make a difference to the lives of their customers. They’re a forward thinking and ambitious community-based housing provider. Managing more than 6,500 homes and carrying out maintenance work for more than 8,500 properties, they have a proud history of providing housing related support and homecare services.
They want you to be a part of their success, playing a significant role in achieving their ambitious goals to build 2000 new homes, support 1000 people into employment and help communities to thrive.
Their head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous Pension, they also offer a Healthcare Cash Plan, a Rewards portal with access to 100’s of different discounts and an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME (these are their values), apply today at the top of this page!
They believe in inclusion, equality of opportunity, and understand the value of a diverse mix of talented people and they therefore welcome applicants that would help them to increase their diversity.