IT First Line Support

Recruiter
INSTARMAC GROUP
Location
Tamworth
Salary
Pension, Life Cover, Dental care, medical cover, holiday homes
Posted
23 Oct 2020
Closes
27 Oct 2020
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
We have an opportunity to be part of a busy IT Department offering development of IT skills and experience. The successful person will be an integral part of the IT Team and will have a key role in ensuring our manufacturing plant, workforce, and transport fleet are kept working as efficiently and effectively as possible.
  • First point of call for our internal IT support.
  • Communicates effectively with users to identify issues and update tickets.
  • Triage of incoming queries and providing direct support.
  • Liaise with other members of the IT team, third party providers, and other users to resolve problems.
  • Identify and suggest improvements based on feedback from users.
  • Time management of requests to ensure SLAs are being met.
  • Works closely with and supports the IT team as required as part of projects and improvements.
  • Take an active role in providing support across our manufacturing operations, including the shop floor and warehouse where needed.
  • Undertakes duties in accordance with all relevant management systems and controls...... click apply for full job details