Service Support Worker - Casual

British Red Cross
15871.00 - 18108.00 GBP Annual
19 Oct 2020
28 Oct 2020
Contract Type
Part Time

Service Support Worker - Casual
Location: Wexham Park Hospital, Buckinghamshire (must be able to travel within the area)
Contract type: Casual (As and when required flexible hours)
Hours per week: Irregular (Service Operational Hours are between 11am and 7pm Monday to Friday and 12pm to 6pm at weekends and bank holidays)
Hourly rate: GBP8.72 per hour

We've got an opportunity

The British Red Cross are looking for motivated, committed and enthusiastic individuals to join our successful and expanding team. The Transport & Settlement Service provides vulnerable people with a home from hospital transport, settlement & support service, from A & E and supporting short stay wards at Wexham Park Hospital hospital.

The scheme is service user focused, helping to build confidence and to rebuild and sustain levels of independence. Typical activities may include supporting with shopping and light domestic duties, as well as providing companionship, advice, guidance and advocacy. As a light-touch service we do not provide personal care or support with medication. Typically you may spend around two hours with each service user.

The successful post holder will be required to work closely with the Service Coordinator to transport and resettle service users; be the first responder to referrals; provide daily administrative assistance and assist in promoting the service within the hospital base.

You will have excellent communication skills and an ability to deal with people in a sensitive yet professional manner. You will have experience of working with vulnerable people and a passion for making a difference. You will be able to use your initiative to work independently.

Responsibilities are very varied and include, but are not limited to:
  • Escorting patients to assigned departments
  • Collecting prescriptions to speed up their discharge
  • Providing emotional support/pastoral care while they await treatment
  • Providing emotional support to close friends and families
  • Ensuring patients have food/drink while waiting for long hours
  • Driving patients home when discharged and making sure they are safely settled at home
  • Signposting and referring patients to other sources of support in the community

Say hello to the team???

Sometimes a little help can go a long way.

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) are dedicated to making lives of vulnerable people a little bit better. We're a small team dotted all over the country that shares the same goal - to help those that need it most.

This role could be for you if???

You can make things great. You know how to improve service quality for the benefit of users. You're professional. You can deal with queries in a diplomatic and confidential manner. You love being flexible. Working hours out with the norm suits you.

The work requires travel across Buckinghamshire County using the Red Cross vehicle. The Service Operational Hours are between 11am and 7pm Monday to Friday and 12pm to 6pm at weekends and bank holidays.

Also, you should be the following:
  • Educated to GCSE level (or equivalent by experience)
  • IT literate
  • Full driving licence allowing you to drive a manual transmission vehicle
  • Have a good knowledge of services provided by the NHS and Social Care
Closing date for application is 23.59 on Sunday the 1st of November 2020 with interviews to follow..

Please note - This role may not be suitable for someone who is in the Clinically Vulnerable/Extremely Clinically Vulnerable category

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
Click here for further details on our staff benefits

A little bit more about us

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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