Service Desk Manager - ITIL - New Role
Service Desk Manager - ITIL - New Role
Salary: GBP50,000 + Car Allowance, Great Benefits and Bonus.
Skills: Service Desk Management, ITIL, Incident Management, Problem Management, Release Management, Team Development.
Home based with requirement to be in Maidstone 2/3 days a week.
Commutable From: Sevenoaks, Rochester and Ashford.
A leading software consultancy that is recognised as the leader in its field requires a Service Desk Manager with strong ITIL/ITSM experience to join its growing team.
Suitable candidates will have the following:
* Experience of driving the transformation of a functional Support Desk into a fully fledged and operational 24/7 Service Desk
* Ability to identify, implement and adhere to processes and procedures created in support of ITIL and industry leading best practises as part of the Support Model to improve performance, quality and efficiency
* Experience of managing teams in a software house environment
* Experience of managing teams which provide application support
* Review incident patterns to identify peak periods and assist with the allocation of resource
* Develop, retain (and recruit where necessary) an effective support team that can deliver outstanding levels of customer service whilst working within all contracted SLAs
* Experience of motivating and developing under performing staff
* Meet customer demand through effective management of team resource, availability and shift requirements maximising efficiency
* Ensure all SLA targets are met and work to deliver against established and agreed KPIs for issue resolution and fault finding
This is an excellent opportunity to join a growing organisation that continues to grow through Covid19.
Please send CV through to receive full job description and an informal chat...... click apply for full job details
Salary: GBP50,000 + Car Allowance, Great Benefits and Bonus.
Skills: Service Desk Management, ITIL, Incident Management, Problem Management, Release Management, Team Development.
Home based with requirement to be in Maidstone 2/3 days a week.
Commutable From: Sevenoaks, Rochester and Ashford.
A leading software consultancy that is recognised as the leader in its field requires a Service Desk Manager with strong ITIL/ITSM experience to join its growing team.
Suitable candidates will have the following:
* Experience of driving the transformation of a functional Support Desk into a fully fledged and operational 24/7 Service Desk
* Ability to identify, implement and adhere to processes and procedures created in support of ITIL and industry leading best practises as part of the Support Model to improve performance, quality and efficiency
* Experience of managing teams in a software house environment
* Experience of managing teams which provide application support
* Review incident patterns to identify peak periods and assist with the allocation of resource
* Develop, retain (and recruit where necessary) an effective support team that can deliver outstanding levels of customer service whilst working within all contracted SLAs
* Experience of motivating and developing under performing staff
* Meet customer demand through effective management of team resource, availability and shift requirements maximising efficiency
* Ensure all SLA targets are met and work to deliver against established and agreed KPIs for issue resolution and fault finding
This is an excellent opportunity to join a growing organisation that continues to grow through Covid19.
Please send CV through to receive full job description and an informal chat...... click apply for full job details