Tech Support 2nd Line Engineer - Team Leader URGENT

Tech Support 2nd Line Engineer Team Leader required to join a professional Services Company based in Southend Essex.

Technical Skills:

• Windows 10 operating system and MS Office products
• Strong knowledge and hands-on experience of Active Directory (Users and computers, Group Policy)
• Strong Office 365 knowledge
• Troubleshoot printer and printing related problems both locally and on the Back End server
• Strong knowledge of tools like ServiceNow or similar
• ITIL Foundation

Team Leading Skills.

• Mentoring, coaching and Team Leading the team.
• Keeping the Service team motivated
• Monitor all tickets and follow up on escalations with relevant 3rd line support to ensure tickets are resolved in a timely manner and that the customer is kept informed until incident resolution
• Help to create and ensure the team meet their internal service targets such as first-time fix rate, service and operating level agreements (SLAs/OLAs) and achieve good scores in customer satisfaction surveys

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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