Temporary Maternity Cover – 9 – 12 Months
Here at Fresh, we have an ambitious growth plan for the Scotland and we are now looking for an Operations Manager who will be integral in realising and developing that growth. The Operations Manager will seek opportunities to increase the portfolio, in both student and build to rent, and lead on client presentations whilst demonstrating a sound knowledge of the market and subject matter.
You will oversee a portfolio of properties with a strong focus on sales and service. Whilst each accommodation team is ultimately responsible for their lettings performance, it will be your job to drive and challenge the teams to achieve full occupancy. In addition to this, you will maintain the Fresh brand and drive standards upwards to ensure our excellent reputation is maintained with our clients, universities and students who live in our properties.
Reporting to the Head of Operations, you will review each site’s marketing plan to ensure that the activity planned is appropriate to the location and market and ensure each accommodation has good links with the local universities and academic institutions accommodation teams, international and post graduate departments. You’ll undertake quarterly quality audits and ensure that at a minimum the ANUK Code of Standards are maintained whilst developing customer care standards, supporting the accommodation teams with complaint handling.
So, if you are commercially aware and have a proven track record of achieving results, then we want to hear from you!
We’re looking for an individual who has good team building skills and who can drive excellent customer service standards. You’ll have strong communication and organisational skills, the ability to effectively manage a dispersed workforce and have an agile approach to problem solving; focusing on customer service, quality and outcomes whilst being mindful of the commercial realities. Student accommodation / build to rent experience would be a distinct advantage, as would knowledge of relevant legislations in the industry.
This is a homebased role, however you will ideally reside close to Glasgow or Edinburgh.
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays, 10 days company sick pay, a contributory pension scheme, season ticket loan, cycle to work scheme, work place nursery scheme and Perkbox.