Customer Support Specialist
- Recruiter
- Confidential
- Location
- Stevenage
- Salary
- 25000.00 - 28000.00 GBP Annual
- Posted
- 20 Oct 2020
- Closes
- 29 Oct 2020
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Scientific Customer Support Specialist
Herts
Permanent
Up to GBP28,000 p/a
Role scope:
Ensuring a positive and efficient customer experience for all enquiries into the business related to activities around the order, delivery, product support and payment of services.Role requirements:
First port of call for all telephone and email enquiries into the business - either guiding and advising directly, or escalating to the relevant technical team through accurate validation of the call
Liaison with customer to provide accurate and timely updates on status of their order, delays, reschedules and returns, pricing and availability
Identify sales opportunities and pass to technical sales team
Work cohesively with other areas of the business to resolve any issues affecting speed or accuracy of delivery
Any ad hoc administration that arises such as pulling data from the database, analysis of stock availability, pricing, shipments and delays - flagging issues to senior teamPerson specification:
A minimum of 2 years customer service support experience is essential, ideally this will be from a scientific or technical environment
Excellent command of written and verbal English
Concise, articulate communication skills and a willingness to assimilate new technical terminology
Detail orientated, solutions-focussed and independentAre you looking for a new opportunity to use your well-developed technical customer care skills?
Does your CV demonstrate a solid customer care background, within scientific or technical environments?
Then apply now, attaching your CV in Word or contact Bec Johnston for a further conversation: / (phone number removed)
Herts
Permanent
Up to GBP28,000 p/a
Role scope:
Ensuring a positive and efficient customer experience for all enquiries into the business related to activities around the order, delivery, product support and payment of services.Role requirements:
First port of call for all telephone and email enquiries into the business - either guiding and advising directly, or escalating to the relevant technical team through accurate validation of the call
Liaison with customer to provide accurate and timely updates on status of their order, delays, reschedules and returns, pricing and availability
Identify sales opportunities and pass to technical sales team
Work cohesively with other areas of the business to resolve any issues affecting speed or accuracy of delivery
Any ad hoc administration that arises such as pulling data from the database, analysis of stock availability, pricing, shipments and delays - flagging issues to senior teamPerson specification:
A minimum of 2 years customer service support experience is essential, ideally this will be from a scientific or technical environment
Excellent command of written and verbal English
Concise, articulate communication skills and a willingness to assimilate new technical terminology
Detail orientated, solutions-focussed and independentAre you looking for a new opportunity to use your well-developed technical customer care skills?
Does your CV demonstrate a solid customer care background, within scientific or technical environments?
Then apply now, attaching your CV in Word or contact Bec Johnston for a further conversation: / (phone number removed)