Customer Service Team Leader

MMP Consultancy are working with a fantastic organisation based in Devon who are looking to recruit a Repairs & Customer Service Team Leader on a six-month fixed term contract with the potential to be extended.

Job Purpose: To be responsible for overseeing the daily planning and scheduling of repairs delivering a quality service to the customers and maintaining the homes. Be responsible for the day to day management and supervision of a small team of repairs schedulers/administrators, ensuring that resources are assigned effectively and that KPI's are met.

Main Responsibilities:

• Lead repairs scheduling function, review and prioritise the work schedule making best use of skills and expertise to obtain maximum productivity of employees
• Oversee the organisation of response repairs, planned investment and void work programmes
• Liaise with the Repairs Supervisor daily to eliminate issues that may lead to repairs running over response times and ensure customers are kept up to date with repair requests
• Ensure the scheduling team provide an efficient, knowledgeable, and professional first point of contact for any enquiries from the organisation's customers, contractors, suppliers and stakeholders
• Ensure the team correctly diagnose and order repair works
• Manage the recruitment, training, development and performance of the team
• Prepare weekly and monthly reports
• Effectively resolve customer complaints and ensure a review of lessons learned is communicated to the team...... click apply for full job details