Part Time Customer Service Agent

Location: Permanent Home working - maybe required to travel to H/O Castle Donington occasionally for any ad hoc training required or team building events

The Role: Unlike other call centres, our client is not a sales focused environment and are completely focused on the customer journey. They deal with customers that are experiencing a home emergency on behalf of well-known insurers.

It would be your role to ensure that this experience is a smooth and as efficient as possible and to help support them during a difficult time but offering exceptional customer service.

Core Responsibilities:

• Receive Home Emergency Claims via telephone, Email or specific client portals
• Deploy a Supplier from the company's network to each claim within the required Service Level Agreement (SLA)
• Follow through every claim so that the customer only has to make one phone call into the company
• Handle and try to resolve any complaint at the first point of notification

Essential Skills

• Excellent customer service skills
• Attention to detail
• Resilient
• Exceptional telephone manner
• Ability to own and follow-up
• Self-Motivated
• Good problem solver
• Comfortable working alone and at home

You will receive 2 weeks of in-house training upon joining to support you to work from home remotely via telephone calls, MS teams meetings etc

Internally the role is known as an Incident Manager

Shifts/Working Hours:

• 3-day Fri/Sat/Mon split shifts (27 hours per week - 9 am to 12:30 pm, plus 3:30 pm to 9 pm)
• 3-day Fri/Sun/Mon split shifts (27 hours per week - 9 am to 12:30 pm, plus 3:30 pm to 9 pm)

Additional hours may become available in busy periods

Holiday Entitlement: 28 days inc. Bank holidays plus 1 day after 12 months' continuous services, up to 33 days max. (pro-rata to the hours you work)

Salary: Starting GBP18,250 pa increasing to GBP18,500 pa on successful completion of probation (6 months), increasing again to GBP19,000 pa on completing 12 months' service (these salaries will be pro-rata to the hours you work)

You will be required to complete a Homeworking Checklist and Home Working Policy upon joining the Team to ensure you can work comfortably and safely from your home.

If you feel you are a suitable candidate and would like to work for this reputable company, then please click apply to be redirected to the company website where you complete your application...... click apply for full job details