Customer Service Advisor

Recruiter
AM Recruitment Ltd
Location
Durham
Salary
20000.00 - 23000.00 GBP Annual
Posted
20 Oct 2020
Closes
12 Nov 2020
Contract Type
Permanent
Hours
Full Time
AM Recruitment Ltd are looking to recruit a Customer Service & Care Advisor for their client based in Billingham.

This is a fantastic opportunity to join a leading transport & logistics company, with the opportunity to progress.

Salary between GBP20,000 - GBP23,000 dependent on experience.

The job holder will work closely with the Customer Service Team Leader, to support and implement improvements in relation to the quality and productivity of operations and customer service.

Main duties of the role are as follows:
- Provide quality customer service via telephone, email and face to face.
- Customer satisfaction levels to be maintained/enhanced to ensure business growth and cross-selling opportunities are created.
- Deliver customer specific KPI targets to meet customer satisfaction.
- Maintain thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
- Develop a good rapport with trade, overseas agencies, suppliers and customers.
- Available to attend
- Manifest within a timely manner and work with overseas agencies to ensure accuracy of bookings.
- Pre-Bookings to be completed where possible to support transport with planning in advance.
- Inform customers of late runners and failed deliveries with alternative solutions to meet the customer requirements.
- Complete invoicing/queries and apply relevant freight, ancillary charges as per the tariffs. Ensure exceptions are applied.
- Ensure all criteria is met before release of shipment and released to the correct party.

Skills & experience required:
- Background in shipping & customer service
- Attention to detail
- Exceptional communication skills
- Good telephone manner and email etiquette
- Excellent organisational skills at both a strategic & operational level.
- Flexible to work out-of-hours when necessary/required.
- Capability to work under pressure
- Adaptable to customer requirements.
- Data input skills: high rate of KDPH and accuracy required...... click apply for full job details