Customer Service Assistant (Housing Support) x 3

Customer Service Assistant (Housing Support) x 3

Full time

Letchworth

Up to GBP30,000 depending on skills

Fixed term contract for 1 year

Our client is a not-for-profit housing association providing quality homes across eight local authority areas in the counties of Hertfordshire and Bedfordshire.

They have been busy transforming our business and we need great people with talent to support them through these exciting changes. Their people have a great attitude; they are innovative, collaborative and are empowered to make change happen.

The role:

They want to deliver services that help meet the needs of their customers. They have seen throughout Covid-19 the need to have a flexible service offering that allows them to adapt and respond to the needs of customers quickly and more creatively than ever before; your role will help them support their more vulnerable customers and ensure that they react to their needs.

You will work with the housing team, and with customers to understand their needs and deliver housing services that meet social purpose objectives.

Your day to day duties will include:

• Providing an easy to access and flexible housing management service that is focussed on providing a good experience for the customer.
• Provide income maximisation and housing management services.
• Working with vulnerable customers to provide support and assistance in line with their values and social purpose.

About you:

Living and valuing our values is what defines and differentiates them as a business that balances profit and purpose. They are seeking someone who:

• Has the ability to work with customers to deliver high quality services taking ownership of issues to ensure a resolution.
• Is able to work on own initiative with a minimum of supervision.
• Has a flexible approach to providing services and excellent time management skills.
• Is able to identify and act on issues that indicate a tenant may be experiencing financial or wellbeing issues.
• Can deliver high levels of customer service, quality and operational effectiveness.
• Copes well under pressure.
• Holds a full clean UK driving licence and access to a vehicle for work...... click apply for full job details