Customer Services Advisor
- Recruiter
- Unipart Logistics
- Location
- Maidstone
- Salary
- 19000.00 GBP Annual
- Posted
- 20 Oct 2020
- Closes
- 11 Nov 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
Customer Services Advisor
As a Customer Services Advisor you will liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times.
Customer Services Advisor Responsibilities:
Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation.
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions.
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
Act as a point of contact between internal departments and customers, ensuring information is disseminated to both.
Customer Services Advisor Requirements:
Ability to communicate with a range of people
Maintain and contribute to own personal development and quality of work
Assist in maintaining own and others' health, safety and security
Experience in making changes in work practice and offering suggestions for improving services
Act in ways that support equality and value diversity
About Unipart Group Limited:
You may remember Unipart as the company that revolutionised the automotive parts industry in the 1970s. Unipart is different company today with clients such as McLaren, Apple, Vodafone, BSkyB, Jaguar Land Rover and, the NHS. The Unipart Group is an independent manufacturing, logistics and consultancy company that employs nearly 10,000 employees worldwide and has an annual turnover of more than GBP1 billion.
Location: Maidstone, Kent
Job type: Full Time, Fixed Term Contract, 37.5 hours per week Monday to Friday 9am-5pm
Salary: GBP19,000 per annum
You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc...... click apply for full job details
As a Customer Services Advisor you will liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times.
Customer Services Advisor Responsibilities:
Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation.
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions.
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
Act as a point of contact between internal departments and customers, ensuring information is disseminated to both.
Customer Services Advisor Requirements:
Ability to communicate with a range of people
Maintain and contribute to own personal development and quality of work
Assist in maintaining own and others' health, safety and security
Experience in making changes in work practice and offering suggestions for improving services
Act in ways that support equality and value diversity
About Unipart Group Limited:
You may remember Unipart as the company that revolutionised the automotive parts industry in the 1970s. Unipart is different company today with clients such as McLaren, Apple, Vodafone, BSkyB, Jaguar Land Rover and, the NHS. The Unipart Group is an independent manufacturing, logistics and consultancy company that employs nearly 10,000 employees worldwide and has an annual turnover of more than GBP1 billion.
Location: Maidstone, Kent
Job type: Full Time, Fixed Term Contract, 37.5 hours per week Monday to Friday 9am-5pm
Salary: GBP19,000 per annum
You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc...... click apply for full job details