SERVICE COORDINATOR

We are proud to be working with a well established business based in Knaresborough. Our client is currently seeking a Service Coordinator due to growth and would now like to secure someone who can join their professional and friendly team.

Duties to include:

• Attend to all incoming messages via e-mail & telephone and distribute to the relevant person if necessary.
• Make proactive telephone calls and oversee the booking of colleague's diaries to optimise productivity from their day.
• Follow up and discuss any additional work or recommendations from colleagues with the client, providing quotations for small works and return visits.
• Prioritise return visits working with the team leader for any technical advice.
• Build good working relationships with both the team & clients demonstrating a courteous and professional attitude whilst always ensuring the client is informed throughout the whole process.
• Discuss the benefits of additional services with clients.
• Update stored information and action data that is incorrect or missing from the database.
• Maintain the Active Jobs list and escalate any jobs that are not being dealt with effectively.

Our client would like to secure someone with the below skills:

• Professional yet personable approach, both via email and over the phone
• Working knowledge of MS Office
• Ability to manage a busy workload
• Must enjoy delivering 1st class customer experience

Within the role you will work Monday - Friday 8.30am - 5pm with 30mins for lunch.

Our client is offering a starting salary of GBP20,000 - GBP21,000.

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