Customer Services Advisor / Sales Support Administrator

Job Title: Customer Services Advisor

Location: Axminster, Devon

Salary: GBP18,138 - GBP20,000 depending on experience

Job type: Permanent, Full time

Hours: 40 hours per week (Monday to Friday 08:30 - 17:00)

The Customer Services Advisor will work within their dynamic Sales Team and be responsible for dealing with all customer/trade enquiries and orders.

Job Role:

• Answer the telephone and respond to emails
• Respond to order queries
• Accurate input of sales orders
• Maintain precise, up to date records
• Develop knowledge of the product range
• Attend and promote their products at shows and events as required
• Control and handle retailer issues and complaints through to resolution
• Provide retailer feedback to Business Development Manager's
• Review, update, and analyse data records
• General office administration
• Deliver outstanding customer service at all times
• Work within company policies and processes
• Carry out any other duties required by the Company

The Candidate:

• Good communication skills
• Experience of Sage and Microsoft Office software packages would be ideal
• Well organised, with a systematic approach to work
• Able to meet targets, whilst demonstrating accuracy and quality of work
• Conscientious with a high attention to detail

Benefits:

• 21 days of annual leave plus 8 bank holidays, increasing by 1 day at every 2 years' service, to a maximum of 24 days

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with previous experience and job titles of; Sales Assistant, Sales Administrator, Sales Admin, Administrator, Sales Support, Customer Services, Customer Sales Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Customer Service Representative, Telephone Customer Service Representative, Business Support, Office Administrator, Office Admin, Office Assistant, Office Support, General Admin, Team Administrator, Team Admin will be considered for this role...... click apply for full job details