German Customer Service Advisor - Home Based

GERMAN speaking CUSTOMER SERVICE ADVISOR - UK Home Based

Working Hours - Monday - Friday 8am-5pm

Start Date: 26th October 2020 or 02nd November 2020

?? Do you have a passion for delivering amazing customer service?

?? Are you an excellent communicator?

?? Would you like to work for a large Global Organisation on behalf of a well known global brand?

All from the comfort of your home office in the UK? YES based anywhere in the UK with a salary of GBP18,965pa!

THE ROLE

We are recruiting for home based German speaking Communicators to work as part of a virtual team. Working on behalf of one of our key clients you will use state of the art software bringing the call centre to your home in order to complement our existing office based teams.

The role involves providing excellent customer service including complaint handling and a wide range of activities including;

?? Incoming and outgoing (call backs) telephone and email enquiries relating to products/services and other computer hardware devices.

?? Resolving any customer complaints in a timely and efficient manner.

YOU WILL GET

?? GBP18,965pa starting salary plus employer benefits

?? Full time jobs, offering 40 hours per week across 5 days

?? A start date in the next 1-2 weeks

?? Fast and efficient recruitment process

?? To work from your own home

?? On-going training and career development

?? Pension Scheme.

?? Operational Hours: Monday - Friday (40 hours p/w).

?? The opportunity to work with and support the customers of globally recognized companies and services

SKILLS REQUIRED

The successful candidates will ideally have a background in customer service and complaint handling abilities, previous call centre experience would be advantageous. They will be able to demonstrate a high standard of customer service skills and the ability to quickly establish rapport and build relationships with customers as well as:

?? Excellent communication and influencing skills

?? Fluent in German & English

?? Positive and professional manner

?? Ability to deliver high quality and accuracy whilst handling high volumes within agreed timescales and service levels

?? Fluency in German and English (written and spoken)

Homeworking Requirements

You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.

You will also need:

?? To be currently based in the UK.

?? A dedicated home office space which is separate, quiet and free from background noise (ground 8 square metres, height 2 ?? metres)

?? An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)

?? A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s

?? Comfortable and ergonomically sound furniture

?? You must be currently based in the UK...... click apply for full job details