French Customer Service Advisor

Description for French Customer Service Advisor

The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email) of American Express. This position will involve dealing with customers in France. Also provide the Team Manager with support to achieve the team's goals.

Principal Responsibilities

Manage customer interface, inbound/outbound telephone calls and emails
Obtain and track payment commitments
Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility
Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
Account reconciliations and investigations
Account management
Translating customer correspondence - using supported languages only
Project Management
Timely escalation management (internal & external)

Skills, Experience & Attributes

Fluent in French (verbal & written)
Excellent verbal communication (clear, concise and precise speech)
Excellent written communication (primarily email and account notation)
Effective listening
Sufficient mathematical knowledge, required for their particular role
Sound judgment and decision making
Good keyboard typing and computer literacy
High attention to detail
Ability to multi-task, set priorities
In depth knowledge of collection techniques...... click apply for full job details