Italian Speaking Customer Service / Claims Advisor

My client is looking for an Insurance claims administrator who is fluent in Italian and who has an excellent command of the English language (written and spoken).

Your role will be to investigate claims thoroughly and efficiently, providing clear, concise and accurate information to international customers, business partners and internal clients, translating from Italian to English.

You will be responsible for the management of your workload, following appropriate processes in accordance with agreed quality and service standards and working as a team to achieve this.

• Answer incoming customer enquiries
• Stay up-to-date on new products, services, and policies
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Experience within the following areas is desirable to be considered for this opportunity:

• Experience working within the insurance industry (Essential)
• Ability to be able to work on your own accord as well as part of a team
• Excellent communication skills (both written and verbal) in Italian and English
• Quality customer service experience
• Computer literate
• Confident with a willingness to learn
• Working under pressure and being able to prioritise

You will be rewarded a competitive salary (dependent on experience), also the client offers a range of attractive benefits including;

• Life Assurance (worth 4* basic pay)
• Income Protection (75% of basic pay after 13 weeks sick and following 6 months service)
• Private medical insurance (after 12 months service)
• 21 days (FTE) annual leave increasing year on year to a maximum of 26 days
• An auto enrolment pension scheme (after 3 months)
• A discretionary annual bonus scheme

Working Hours: Monday to Friday 8 - 4:30 and you will have the opportunity to work in a friendly and supportive multicultural team. You will receive full product training and ongoing skills development.

This is a great opportunity for anyone looking to expand on existing skills in validating claims and customer service...... click apply for full job details