Customer Service Administrator

Our local authority client is looking for candidates with Customer Service experience to join their friendly team, initially on a two month temporary basis. You will be working within the customer service team dealing with customer issues through a range of channels. This role will be working from home with laptop and equipment provided

Package:

-GBP10.14ph

-Full time hours ( 37)

-Weekly pay

-Holiday pay on top

-Chance of ongoing / longer term work

-Great team environment

-Chance to work for local government and the perks that come with

Responsibilities:

• Working in office environment managing and resolving customer queries and issues through a number of method including telephone, face to face, email, letter and the customer portal
• Making bookings, processing payments and other tasks relating to outcome of enquires and calls
• To communicate effectively with members of the public and colleagues in a clear and concise manner, taking into account the particular circumstances
• Provide administrative support to ensure efficient running of the Service
• Manage the filing and storage of all electronic and paper files in line with best data management practice, to ensure efficient and effective record keeping.

Ideal Candidate:

• Will be experienced in using Microsoft office applications - Word, Excel, PowerPoint and Outlook, with good keyboard skills
• Excellent customer service experience, within an office / commercial environment would be highly advantageous
• Competent administrative skills
• Ideally experience within a call centre / helpdesk environment
• Be able to organise and priorities own caseload
• Have ability to research, analyse and report information
• An understanding of how local government works would be preferable but not essential.

For full details please submit your cv...... click apply for full job details