Retail Receptionist Full Time

Our client is recruiting for dedicated hard-working individuals to join them as Retail Receptionist. You will join our team based on a full time, permanent basis and in return will receive a competitive salary of GBP17,500 OTE GBP20,000 per annum. A passion for providing an exceptional level of support is essential and you must have a proactive approach to work, remaining professional and confidential always.

HOURS:
Full Time: Monday - Friday 9am-5pm

Our client is a market-leading Retailer. They are a privately-owned, family-run business that is passionate about their products and delivering a world-class customer experience. In the financial year of 2019, they recorded revenue a record-breaking year.

They're proud to say that they manufacture all their products here in the UK. They are famous for having the biggest range in the market. In 2019 they were proudly named one of top-rated retail workplaces in the UK. In addition to this, The Telegraph recognised them as the fastest-growing bricks and mortar retailer and the Sunday Times ranked them in the top 20 largest, privately owned company in the UK.

Key responsibilities their Retail Receptionist will have:

- Ensure rotas for the area are completed in advance and submitted to the Retail Operations team
- Facilitate area sales conference calls weekly, arranging attendees, ensuring relevant reports are available and feedback outcomes to General Manager

- Facilitate delivery target review calls, arranging attendees and ensuring relevant reports are available

- Ensure all staff are correctly showing on Sage as per their rota and submit to HR weekly highlighting any discrepancies

- Ensure all staff and business visitors sign in as per H&S guidelines

- Check diary each day to confirm all designers available for appointments and all appointments have had a confirmation call. Advise manager of any cancellations or alterations

- Provide cover on the front desk, greeting all customers and advising of our systems & processes
- Answer internal/external phone calls as well as actioning and replying to emails where applicable

- Have good knowledge of the designer dashboard and advise designers of any lack of compliance

- Ensure all consolidation calls are actioned

- Call all quotes within 48 hours to measure the quality of experience

- Liaise with the Installations Team and Customer Service for customer queries and feedback

- Ensure any reports and replies to the Retail Operations team are actioned in a timely manner

What they're looking for in their Retail Receptionist:

- Must have strong IT skills and be proficient in Microsoft Office Suite
- Must have a professional attitude and appearance

- Strong verbal and written skills
- Ability to be resourceful and proactive when required

- Strong time management skills with the ability to prioritise

If you feel you have the skills to become their Retail Receptionist click 'apply' today they'd love to hear from you!..... click apply for full job details