Customer Service Advisor - Weekend Work

Job Purpose

Based at our clients Office in Buckshaw Village, Chorley you will be working as part of the scheduling team working on a metering contract, providing support to ensure that the company's work is effectively co-ordinated through communication with internal and external customers as well as the management of the business and client database systems.

Main Duties

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion.
• Scheduling of work orders in accordance with SLA, whilst optimising travel routes and increasing productivity.
• To provide customer service to both internal and external customers via telephone and webchat
• To maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• To ensure that all the client and operational requirements are met in a professional and efficient manner.
• To ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• To provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• To provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• To ensure that safety issues are reported in line with Company procedures
• Using inbound/outbound dialler to promote appointments
• Full training will be given accordingly
• Mainly covering policy exchange, and customer driven exchanges...... click apply for full job details