Customer Service Advisor

Customer Service Advisor

Office Based, Newcastle Upon Tyne

GBP16,380

Permanent, Full Time

Would you like to be a part of one of the fastest growing energy suppliers in the UK? Are you passionate about delivering outstanding customer service? Do you have strong attention to detail? Are you highly motivated and a fantastic team player?

If the above describes you, then look no further, we might have exactly what you are looking for!

We are looking for customer service advisors to join our 5-star rating team here at Green. In this role you will provide excellent customer service to our eco-conscious members and will work as a team to ensure that the daily operations run smoothly and continue to provide outstanding service that Green has been recognised for by citizen advice, we could not have done this without our fantastic team players.

You will be responsible for monitoring emails, answering all queries via phone and live chat, and ensuring you meet your daily targets. Without question, you must be a great team player who embraces and enjoys a fast-paced working environment.

This is an exciting opportunity which will provide a great deal of learning and development in a complex industry that is the future! Green thrives in rewarding staff for their hard work. We want people to grow within themselves but also grow with the company and to be a part of Green's mission in becoming one of the best energy suppliers.

About You

• Great Oral and written communication Skills
• High Level of attention to detail
• Be Positive and enthusiastic in the team environment
• Can use your own initiative- Work independently and take responsibility
• Outstanding telephone manner and communication skills

The role will include

• Provide exceptional customer service to all Green customers
• Handling customer enquiries via phone, email and live chat
• Working alongside other departments to resolve issues
• Progress to taking escalated calls and complaints in line with internal procedures
• Administration and data processing will also feature in this role

How to apply for the Customer Service Advisor job

If you have the skills and experience required for this Customer Service Advisor job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have...... click apply for full job details