Tenancy Agreement Coordinator

Exciting opportunity for established organisation near the Birmingham Business Park for a Tenancy Agreement Coordinator. The role is initially a long term interim position.

Job Purpose:

• To take ownership of the Change of Tenancy Process from start to finish
• Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole.
• To ensure compliance with Code of Practice

Main Responsibilities:

• To track Changes of Tenancy
• To process application forms and perform credit checks
• To assist BDM's in recruitment process
• To obtain the necessary approvals for the new agreements and changes to existing agreements
• To ensure paperwork received is compliant with the company Code of Practice
• To manage to Notice of Change and Change of Tenancy notifications to both internal and external stakeholders
• To maintain relevant checklists and issue relevant information required within bundles to ensure Code compliance
• To produce Statutory Declarations, Tenancy/Operator Agreements and Side Letters To produce Departure Statement for exiting Partners, considering all financial aspects including deposits, floats, dilapidation's, stock, fixtures and fittings and any other additional charges.
• To finalise departure payments ensuring all relevant charges have been applied
• To produce Entry Statement for new Partners in the South on both L&T and managed sites, considering all financial aspects including rent, deposit, stock, fixtures and fittings and any other additional charges
• To issue relevant documentation for any changes to agreements, including rent changes, price band changes, tie status changes, MPO, Commission, rent reviews, deposits/floats/F&F and Deeds of Variation

Essential Experience

• Experience of difficult customers
• Excellent time management and organisation skills
• Strong customer service

Personal Attributes:

• Flexible and reliable
• Fair, supportive and positive
• Resilient and calm with the ability to cope under pressure
• Confident and enthusiastic
• Professional
• Approachable

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