Customer Service Manager

Recruiter
SI Recruitment
Location
Durham
Salary
25000.00 - 27000.00 GBP Annual
Posted
20 Oct 2020
Closes
17 Nov 2020
Contract Type
Permanent
Hours
Full Time

I am once again delighted to be working with a successful business based in Peterlee who are seeking an experienced Customer Service Manager to join their team.

Responsibilities include, but are not limited to;

  • Improve & enhance the customer service experience
  • Deal with and escalate customer concerns
  • Reporting progressive sales and key customer information on a daily, weekly and monthly basis
  • Management of staff and training
  • Monitor and achieve targets
  • Develop internal processes and implement improvements
  • Ensure the needs of customers are fully met
  • Management of systems and procedures

Requirements for the role:

  • Proven track record working at a Customer Service Manager level
  • Leadership & coaching skills
  • Experience within an FMCG environment
  • Exceptional communication skills
  • Highly organised
  • Problem solving skills

..... click apply for full job details