Inbound Customer Service Advisor - 26th Oct Start Date
- Recruiter
- CCA Recruitment Group
- Location
- Newcastle Upon Tyne
- Salary
- 8.20 - 8.72 GBP Hourly
- Posted
- 20 Oct 2020
- Closes
- 05 Nov 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor
Salary: up to GBP18,137.60 per annum
Shifts: 40 hours per week. Full flexibility between 8am - 9pm Monday to Sunday
Training Duration: 3 weeks, Monday to Friday 9am - 6pm
Start Date: Monday 26th October 2020
Prev experience working within a contact centre environment would be preferred and customer service experience is essential.
CCA Recruitment are looking for Customer Service Advisors to provide a brilliant service to consumer and small office / home office customers first time, every time. Our Advisors are skilled in building fantastic relationships and are equipped to take ownership of and resolve all customer enquiries from bill and account queries across multiple channels to escalated complaint resolution and fault diagnostics.
As a Customer Service Advisor you will resolve all customer queries first time - taking full ownership of all customer queries through effective liaison with relevant areas of the business. When dealing with customers, internal and external, you will be exptected to demonstrate best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied.
We are looking for those who are passionate, empathetic and have experience working within a previous customer service environment. Professional and friendly telephone manner, great PC skills and the ability to navigate multiple systems competently, with ease.
Please note a disclosure and referencing checks will be completed as part of vetting checks.
Please contact us immediately with your cv and we will be in touch with you!
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database...... click apply for full job details