Customer Service Advisor

We are currently recruiting for our Global Outsourcing Client, this is a permanent role due to start 19th October working on behalf of a well-known financial services body. This is a work from home position so reliable internet connection is required as a minimum.

As a Tier 2 agent you will receive calls from customers needing guidance. Calls are filtered/screened through Tier 1 agents and escalated to Tier 2 agents to provide guidance and refer customers to an external organisation where appropriate. You will receive calls on a variety of financial products so previous experience within financial services/banking is ideal.

What will you be doing?

• Handling inbound calls from customers requiring advice
• Provide guidance on a range of complex enquires
• Make outbound calls when required, if agreed with the customer
• Ensuring protocol is adhered to at all times
• Ability to understand a wide range of financial topics and ability to explain these topics in simple terms
• Ensure you are building rapport with customers at all times

What are we looking for?

• Previous experience within financial services ie; banking, financial contact centre, money management/advice
• Excellent communication skills
• Excellent customer service skills and ability to empathise
• Attention to detail at all times
• Ability to work to deadlines and SLA's

Salary -

GBP8.85 per hour

Hours of work -

This is a full time role, working 37.5 hours per week between the below shift times -

Monday to Friday - between 9am-6pm

Saturday - 9am-3pm

Due to the nature of the role, successful candidates will need to pass a credit and criminal background check.

If you feel this role applies to you then please APPLY NOW!..... click apply for full job details