German Speaking Customer Service Advisor
Amour Recruitment are working with a well known Insurance business in the Newport area.
We have an opportunity for a Fluent German Speaking Customer Service Representative (Native) to join their European team.
Basic salary of GBP22,000 per annum and great attractive benefits.
This role will require a mixture of customer services and claims.
- To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
- To manage incoming call volumes/enquiries within agreed time scales as set out within the 'Best Practice' document
- To ensure that all information provided is verified and recorded accurately within their system
- Investigate and gather all necessary documentation/evidence required to verify the loss of claims
- Evaluate coverage in place
- Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
- Enter information into the claims system after obtaining pertinent facts regarding the loss
- Notify insurer of claims outside the delegated limit of authority
- Proactively chase outstanding information/documents in accordance with agreed standards
- Notify customers of any delays with their claims
To be considered for this role apply immediately...... click apply for full job details