German Speaking Customer Service Advisor

Recruiter
Amour Recruitment
Location
Blaenau Gwent
Salary
22000.00 GBP Annual
Posted
20 Oct 2020
Closes
27 Oct 2020
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time

Amour Recruitment are working with a well known Insurance business in the Newport area.

We have an opportunity for a Fluent German Speaking Customer Service Representative (Native) to join their European team.

Basic salary of GBP22,000 per annum and great attractive benefits.

This role will require a mixture of customer services and claims.

Duties:-

  • To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
  • To manage incoming call volumes/enquiries within agreed time scales as set out within the 'Best Practice' document
  • To ensure that all information provided is verified and recorded accurately within their system
  • Investigate and gather all necessary documentation/evidence required to verify the loss of claims
  • Evaluate coverage in place
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
  • Enter information into the claims system after obtaining pertinent facts regarding the loss
  • Notify insurer of claims outside the delegated limit of authority
  • Proactively chase outstanding information/documents in accordance with agreed standards
  • Notify customers of any delays with their claims

To be considered for this role apply immediately...... click apply for full job details

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