German Speaking Customer Service Advisor

Amour Recruitment
Blaenau Gwent
22000.00 GBP Annual
20 Oct 2020
27 Oct 2020
Multi lingual
Contract Type
Full Time

Amour Recruitment are working with a well known Insurance business in the Newport area.

We have an opportunity for a Fluent German Speaking Customer Service Representative (Native) to join their European team.

Basic salary of GBP22,000 per annum and great attractive benefits.

This role will require a mixture of customer services and claims.


  • To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
  • To manage incoming call volumes/enquiries within agreed time scales as set out within the 'Best Practice' document
  • To ensure that all information provided is verified and recorded accurately within their system
  • Investigate and gather all necessary documentation/evidence required to verify the loss of claims
  • Evaluate coverage in place
  • Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
  • Enter information into the claims system after obtaining pertinent facts regarding the loss
  • Notify insurer of claims outside the delegated limit of authority
  • Proactively chase outstanding information/documents in accordance with agreed standards
  • Notify customers of any delays with their claims

To be considered for this role apply immediately...... click apply for full job details

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