Customer Services Officer
Type of contract: Permanent, full-time
Hours of work: 35 hours per week; Monday to Friday, including an hour unpaid lunch break each day
Gross annual salary: £22,500 - £25,000 plus benefits
A world-class drama school and educational charity, LAMDA – the London Academy of Music & Dramatic Art – delivers exceptional vocational training in the performing arts. LAMDA’s core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.
We are looking to recruit a proactive and self-motivated Customer Services Officer. Leading our newly developed Customer Service Desk, we are seeking a vibrant, friendly, approachable person with excellent interpersonal skills.
The successful applicant will be empathetic and professional, who can learn quickly and has exceptional organisational skills. Proven experience in a public-facing role in a performing arts organisation and the ability to work under pressure are essential. Occasional evening and weekend work are a requirement of this post.
We are particularly interested in hearing from people whose situation, background and/or identity is currently under-supported across the arts and training sector and within our organisation, including, but not limited to, people who are culturally and ethnically diverse and experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or Deaf and disabled, and those with caring responsibilities and those who have experienced socio and economic barriers.
HOW TO APPLY
We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.
For a full job description, please visit our website via the Apply button.
To apply, please complete the application form together with the Equality and Diversity monitoring form and send it to the HR Manager.
Closing date: 5pm on Sunday, 1st November 2020
Interview date: w/c 2nd November 2020
LAMDA Limited, 155 Talgarth Road, London W14 9DA, United Kingdom.
Registered in England No: 364456. Registered Office: as address.
Registered Charity No: 312821.