Housing Options Manager
- Recruiter
- Confidential
- Location
- Poole
- Salary
- Competitive
- Posted
- 19 Oct 2020
- Closes
- 16 Nov 2020
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Contract
- Hours
- Full Time
Housing Options Manager
A new opportunity has become available to effectively manage the frontline housing options service team to ensure that the right advice is provided at the right time to help people to resolve their housing situation.
Main responsibilities
*To manage the day to day customer demand for the housing options service through the regular review of service provision and processes which demonstrates excellent customer service though the key values
*To effectively manage performance by regularly measuring and analysing service demand, to ensure the right resources are in the right place at the right time.
*To contribute to the strategic direction of the service and managing operational changes which include working with a range of internal & external partnerships to create new or improved processes and systems
*To review, update and develop procedure following service review or updated regulation / case law.
*Offer a priority, responsive and preventative approach to dealing with complaints and provide innovative and creative responses where precedents have not been set
*Represent the service at relevant multiagency groups which influence strategy and service delivery and deputise for Housing Services Manager as necessary.
Essential criteria
*Proven experience in housing services including experience of giving advice to the public on complex housing matters.
*Substantial experience of delivering customer focused services
*Proven experience of successfully managing a high performing team and able to demonstrate leadership management behaviours.
*Making major decisions on legal and financial matters
*Excellent skills in managing & motivating people to be mutually supportive and improve together
*Able to work effectively under pressure confront difficult situations and meet deadlines and remain calm in challenging situations
*Housing/Homelessness legislation
*Housing related family/tenancy legislation and case law
Details
*Poole
*GBP33 per hour PAYE
*Temporary contract
Please apply as soon as possible or call Olivia on (phone number removed) or (phone number removed)
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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website
A new opportunity has become available to effectively manage the frontline housing options service team to ensure that the right advice is provided at the right time to help people to resolve their housing situation.
Main responsibilities
*To manage the day to day customer demand for the housing options service through the regular review of service provision and processes which demonstrates excellent customer service though the key values
*To effectively manage performance by regularly measuring and analysing service demand, to ensure the right resources are in the right place at the right time.
*To contribute to the strategic direction of the service and managing operational changes which include working with a range of internal & external partnerships to create new or improved processes and systems
*To review, update and develop procedure following service review or updated regulation / case law.
*Offer a priority, responsive and preventative approach to dealing with complaints and provide innovative and creative responses where precedents have not been set
*Represent the service at relevant multiagency groups which influence strategy and service delivery and deputise for Housing Services Manager as necessary.
Essential criteria
*Proven experience in housing services including experience of giving advice to the public on complex housing matters.
*Substantial experience of delivering customer focused services
*Proven experience of successfully managing a high performing team and able to demonstrate leadership management behaviours.
*Making major decisions on legal and financial matters
*Excellent skills in managing & motivating people to be mutually supportive and improve together
*Able to work effectively under pressure confront difficult situations and meet deadlines and remain calm in challenging situations
*Housing/Homelessness legislation
*Housing related family/tenancy legislation and case law
Details
*Poole
*GBP33 per hour PAYE
*Temporary contract
Please apply as soon as possible or call Olivia on (phone number removed) or (phone number removed)
---
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website