Contact Centre Operator / Call Centre Operator

Location
Kidderminster
Salary
£10.48 per hour
Posted
19 Oct 2020
Closes
30 Oct 2020
Ref
NTXIY559105
Contract Type
Permanent

Contact Centre Operator / Call Centre Operator

£10.48 per hour

Kidderminster

38 and 19 hours per week shifts (multiple permanent and 1x fixed-term positions)

10 hours per week (flexi) positions also available


Want to make a difference to the lives of vulnerable people?


Our client has some fantastic opportunities available for friendly and customer focused Contact Centre Operators for their combined Telecare and Customer Service Centre, based in Kidderminster.


They provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software.  Their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. The centre also provides a range of call handling services including telecare, telehealth, in and out of hours repairs and housing enquiries as well as providing services to other organisations ensuring a varied and challenging role.  


Successful applicants will have the ability to work under pressure in a busy call centre environment, communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join and on-going training to support your development.


As part of a team of Contact Centre Operators your shifts will form part of our 24- hour rolling rota, which includes a mixture of early, late, weekend and night shifts.


* Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is £11.98 per hour. A competitive benefits package is provided including 28 days annual holiday entitlement (pro rata), company pension scheme, discounted gym membership and more.