2nd Line Engineer

Cathcart Associates Limited
25000.00 - 27000.00 GBP Annual
18 Oct 2020
15 Nov 2020
Contract Type
Full Time

A wee bit about the company

They're a long-standing Scottish company who have been around for the last 19 years to support users across the UK. They revolutionised their industry and have set the industry standard of support to customers when it matters most.

This is an environment with an excellent company culture where your job actively makes a difference. This is an excellent opportunity to work with one of Scotland's companies really making a difference to lives across the UK through cutting edge platforms that offer 24/7 support and guidance.


You will have an excellent understanding of 2nd line support, core infrastructure technologies and experience of working with users at all levels of the organisation. It is important that you have prior experience of working with Office 365 and Exchange Online products across large environments.

* Experience of Second Line Support to external customers and internal users alike
* Knowledge experience of Active Directory, Exchange Online and Office365
* Networking: LAN/WAN & Cisco Meraki
* Windows: Win 10/Server & SQL
* Virtualisation: VMWare
* An understanding of ITIL is key
* Mobile Device Management: Device set up in Android & IOS

This is a client facing role so the ability to present your work to both non-technical and technical people, so good communication is key.

We are offering the opportunity for you to be a technical specialist in a cutting-edge environment where you will be the "go-to" expert for high level IT support to customers across the UK.

The Role?

The main part of this role will be Incident Management with a focus of providing efficient support whilst adhering to ITIL guidelines. There will be plenty of opportunity to get stuck into exciting projects including working with bespoke software.

You will be tasked with providing excellent 2nd line support and striving to resolve issues on the first contact.

The Team?

You will be joining an existing team of three and will be a key part of this busy support function. This role will be partially home based but we need someone to be within an easy commute of Dunfermline.

You will be expected to be in the office at least 3 days a week for the first wee while but this can be one or two days a week once you're settled.

The Interview

It's a concise 1 stage process with interviews planned within the next 2 weeks. The interview will be conducted remotely via Teams.

For more information please apply and/or call Michael Burrell at Cathcart Associates.

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