IT Engineer - End Point Management

The Role

Are you looking for an IT End Point Management Engineer role? Do you have 3rd line experience of administering/maintaining an End User estate in a large multi-domain environment?

Here at our Matchworks site in Speke, Liverpool, we have an opportunity to join our talented and thriving Group IT function. You will be providing Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers.

You will need to be able to pass both BPSS and SC Clearance.

Duties

Third line support for all Desktop and User related incidents across a multi-domain/multi-site organisation.
Administration of Active Directory, including Group Policy for the End User Computing Environment
Administration and maintenance of System Centre Configuration Manager 1810 and above
Administration of the Anti Virus Tool across the End User Environment
Support and Administration of Citrix Environment
Determine end user device patching updates through planning, configuring and testing
Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure - including but not limited to Active Directory, Anti Virus and SCCM.
Assist the Hardware Deployment Team in the delivery of the Standard Corporate OS Configuration.
Maintain the End User Hardware Road Map.
Assist with bringing new technologies forward from complex to a day to day maintenance activity
Review system software updates and identify those that merit action
Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance
Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs.
Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpos
Provide advice to management on technical systems as required

Requierd Experience

Scripting Skills (Vbscript and Powershell)
Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains
Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business
Experience of administration and configuration of System Centre Configuration Manager 1810
Demonstrable experience of Change Process - including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans
Experience in a customer service and IT Environment
Experience of working within an SLA driven ITIL-orientated environment
Experience of working effectively and positively in a busy, pressured environmentDesirable experience

Understanding of McAfee EPO Policies
Experience with Appsense Manager
Working knowledge of Microsoft App-V and application packaging
Experience in a large corporate multi-domain/multi-site organisation
Strong technical skills including a demonstrable ability to assimilate and apply both technical and business process knowledge in troubleshooting situations
Understanding of Thin Print and Wyse Device Manager
Experience of HP and Dell Wyse Hardware

Salary and benefits

Competitive salary (band B)
Contributory company pension scheme
24 days annual leave plus bank holidays
A flexible working policy that provides opportunities to work from home
Flexible benefits scheme
Employee discount scheme