Customer Service Advisor

Leamington Spa
16000.00 - 18000.00 GBP Annual
09 Oct 2020
06 Nov 2020
Contract Type
Full Time
Customer Service Officer - Permanent Contract to start ASAP!

Location; Leamington Spa

Salary: GBP16,000pa - GBP18,000pa

Hours of Work: 9.00am - 5.00pm - Mon - Fri

Primary Objective

* Support the company's customer service and technical support functions with regards to products

* First point of contact

* Processing, packing and shipping orders

Key Tasks & Responsibilities

* Dealing with all incoming calls

* Become fully familiar with the products supplied and the areas the company operates in

* Complete the customer order process, from taking the orders via phone or email, processing those orders and finally picking, packing and shipping them

* Carry out the Customer Complaint process so that the suppliers reporting requirements are met and to ensure warranty replacement product is issued promptly to customers

* Reports for product failures must be prepared on a monthly basis

* Keep up to date with developments & products the company are involved in

* Maintain regular stock counts

* Keep track of required office supplies, office equipment and service & resupply of field employees' promotional stock when necessary

Person Spec

* Educated to at least A-level or equivalent standard, preferably with some biological sciences education and/or background

* Be willing to work as part of a small team in a growing business

* Proficient in Microsoft Office applications