IT Support Analyst

Recruiter
Confidential
Location
Clydebank
Salary
Competitive
Posted
28 Sep 2020
Closes
26 Oct 2020
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
My client are looking for a 1st Line Support Engineer, for their growing team

Client Details

My client are an global logistics business

Description

As a 1st line support analyst you will be expected to log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the users so that they are informed of task progress including closure of raised tickets.

Profile

A good technical understanding of computers, networks and communication systems PC and network fault-finding skills
Advantageous to have degree in Networking
Knowledge of Windows 7 and Windows 10
Excellent MS Office skills
Superb communication skills
Good telephone manner
Patience and understanding when communicating with users
Time Management skills
Willingness to help and train othersJob Offer

Competitive Salary
Full benefits package
Full training provided
Opportunity to work alongside like minded people

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