Network Support Engineer
- Recruiter
- Confidential
- Location
- Hemel Hempstead
- Salary
- 30000.00 - 40000.00 GBP Annual + a competitive benefits package
- Posted
- 28 Sep 2020
- Closes
- 26 Oct 2020
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Network Support Engineer
Location: Hertfordshire
A well established and independent telecommunications company is recruiting a proficient Network Support Engineer to join their Hertfordshire team. This role is ideal for a team player who has extensive experience in resolving complex client networking issues.
The role:
* First point of contact for clients with complex solution enquiries
* Be an active team member of the support team and guide 1st & 2nd line engineers on all escalations
* Continuously keep clients updated at all times through client portal, phone and email
* Log details of the escalation from start to finish for clients and internal teams to refer to
* Manage router configurations for all solutions
* Attend client sites to assist with issues on managed service devices
* Carry out configuration changes on Fortinet/Juniper/Cisco routers
* Design and carry out CPE solutions
* Head up customer projects by working alongside the project team
* Ad-hoc duties when required
Experience:
* Knowledge of Cisco/Juniper networks
* Fortinet Firewalls & Cisco ASA experience essential
* CCNA/JNCIA qualifications essential
* A naturally friendly approach providing high levels of customer service at all times
* Demonstratable experience in a customer support role around MPLS networks
* Strong communication skills both written and verbal
* IT or mathematics degree desirable but not essential
Location: Hertfordshire
A well established and independent telecommunications company is recruiting a proficient Network Support Engineer to join their Hertfordshire team. This role is ideal for a team player who has extensive experience in resolving complex client networking issues.
The role:
* First point of contact for clients with complex solution enquiries
* Be an active team member of the support team and guide 1st & 2nd line engineers on all escalations
* Continuously keep clients updated at all times through client portal, phone and email
* Log details of the escalation from start to finish for clients and internal teams to refer to
* Manage router configurations for all solutions
* Attend client sites to assist with issues on managed service devices
* Carry out configuration changes on Fortinet/Juniper/Cisco routers
* Design and carry out CPE solutions
* Head up customer projects by working alongside the project team
* Ad-hoc duties when required
Experience:
* Knowledge of Cisco/Juniper networks
* Fortinet Firewalls & Cisco ASA experience essential
* CCNA/JNCIA qualifications essential
* A naturally friendly approach providing high levels of customer service at all times
* Demonstratable experience in a customer support role around MPLS networks
* Strong communication skills both written and verbal
* IT or mathematics degree desirable but not essential