IT Systems & Support Technician

This is an exciting opportunity for an ambitious, hardworking individual looking to gain experience across a range of IT disciplines. Our client is built on solid IT investment and is constantly striving to bring new technology on board to ensure that they stay at the forefront of their industry. This is an ideal chance for a motivated and hardworking individual to forge a long-term career within a friendly and expanding company.

Responsibilities

Support and maintain all IT solutions - hardware and software
Maintain and develop our Internet Channel integration tool, Linnworks (desirable)
Deal with day-to-day IT and support issues
Liaise with third-party support to ensure effective management of Servers, Printers, Telephones etc.
Maintain and develop our web site in partnership with our developers
Work with colleagues to deliver solutions to IT related challenges facing the business
Support cost reduction, efficiency, delivery and quality improvement
Develop strategies for moving infrastructure into the cloud
Assist with the smooth-running of our new ERP system, Apprise
Support external sales team on iPads, Android phones and associated Apps.
Collate regular reports using Excel and Crystal and producing and maintain automated reports
Monitor integrated systems such as EDI & Carriers
Ensure integrity of data, particularly for third-party applications
Ensure daily backups are complete and verified

Person Specification & Qualifications

Minimum of 2 years IT experience.
Initiative, work ethic and attention to detail will be highly regarded.
Ability to work unsupervised and under pressure
A team player
Strong organisational skills with proven ability to meet deadlines
Strong interpersonal skills
Analytical skills
Self-motivated and ambitious
Creative
Willingness to learn
Excellent customer service skills
Ability to understand the business processes
Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences.You are:

Methodical and take pride in the quality of your work
Able to work as part of a close team.
Able to prioritise tasks - juggling many things at the same time.
Flexible in your approach - willing to take on any job.
Willing to work extra hours if needed to maintain the IT service.
Self-motivated - you don't need someone standing over you all of the time.

Competencies

Soft Skills

Decision Making, Planning & Organising, Written Communications, Presentation Skills, Analytical Skills/ Problem solvingTechnical Skills (essential / desirable)

Managing Linnworks Order Management Software preferred
Operating system knowledge - Window 7 / 10 and Windows Server 2008 / 2012 R2
Windows administration experience - including active directory and networking
Database languages - Microsoft SQL Server 2005 / 2012 (query and report writing), Progress
Experience of writing SQL query for data extraction and manipulation.
Knowledge and experience of Crystal Reports
Programming and Scripting - VBA programming for excel macros / Powershell / Python 2.7.x / vbscript
Microsoft Office products including Microsoft 365 / SharePoint / Teams
Knowledge of Apple Mac hardware and software
Telephone system and Mobile Devices - iPads and mobile phones (android)
Client PC connectivity - Ethernet, WiFi, TCP/IP and VPN
Exchange/ Email service
VMware and Veeam
Experience of supporting ERP systemsPlease note that Mpeople can not always respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search