Contract Helpdesk Support (Windows 10)
- Recruiter
- Confidential
- Location
- Basingstoke
- Salary
- Competitive
- Posted
- 29 Sep 2020
- Closes
- 27 Oct 2020
- Sectors
- IT, IT Support
- Contract Type
- Contract
- Hours
- Full Time
Title: Windows 10 Helpdesk Support
Type: Contract
Duration: 3 months
Location: Basingstoke / Remote
Role:
The Windows 10 Helpdesk Support Analyst will be responsible for providing first line technical support to all internal employees that have been migrated to Windows 10.
The successful candidate will require an aptitude for working with Windows 10 applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
Responsibilities:
Act as a single point of contact regarding Windows 10 migration issues and queries
1st line support - issue capture and troubleshooting of Windows 10 related problems for business applications and Microsoft office software to hardware, such as Laptops, PCs and Printers, and connectivity issues
Receiving, logging and managing calls via telephone, email and our ServiceNow web portal
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Log all reported issues or requests in the Service Desk Call Logging system (ServiceNow or Project specific Sharepoint Issue tracker)
Escalation of unresolved incidents and unfulfilled requests to the 2nd level support teams\Desktop support team
Co-ordinate with 3rd party support providers to arrange for external technical support where incidents cannot be resolved in house
Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting users.
Attend service review meetings
Skills & Experience:
Service Desk/Helpdesk experience
Incident Management experience - managing incidents including business expectations and communication
Working in a team-oriented, collaborative environment
Microsoft based operating systems, essentially Windows 10 and desktop applications, and experience using and troubleshooting O365 issues for newly migrated users
User & Security Group Active Directory administration
Desktop and Office Infrastructure, and foundational knowledge of Datacentre Infrastructure
Customer service skills
The following experience being highly desirable:
Previous ServiceNow experience
Previous Windows 10 related troubleshooting experience
An ITIL qualification is preferable but not essential
MCP/CompTIA A+ certification would be desirable
If you are available and interested, please apply or contact Ryan Lomax on (url removed) for more information
Type: Contract
Duration: 3 months
Location: Basingstoke / Remote
Role:
The Windows 10 Helpdesk Support Analyst will be responsible for providing first line technical support to all internal employees that have been migrated to Windows 10.
The successful candidate will require an aptitude for working with Windows 10 applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
Responsibilities:
Act as a single point of contact regarding Windows 10 migration issues and queries
1st line support - issue capture and troubleshooting of Windows 10 related problems for business applications and Microsoft office software to hardware, such as Laptops, PCs and Printers, and connectivity issues
Receiving, logging and managing calls via telephone, email and our ServiceNow web portal
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Log all reported issues or requests in the Service Desk Call Logging system (ServiceNow or Project specific Sharepoint Issue tracker)
Escalation of unresolved incidents and unfulfilled requests to the 2nd level support teams\Desktop support team
Co-ordinate with 3rd party support providers to arrange for external technical support where incidents cannot be resolved in house
Provide incident management ownership of all incidents, and oversight of requests to track status and communicate progress in a timely manner to the reporting users.
Attend service review meetings
Skills & Experience:
Service Desk/Helpdesk experience
Incident Management experience - managing incidents including business expectations and communication
Working in a team-oriented, collaborative environment
Microsoft based operating systems, essentially Windows 10 and desktop applications, and experience using and troubleshooting O365 issues for newly migrated users
User & Security Group Active Directory administration
Desktop and Office Infrastructure, and foundational knowledge of Datacentre Infrastructure
Customer service skills
The following experience being highly desirable:
Previous ServiceNow experience
Previous Windows 10 related troubleshooting experience
An ITIL qualification is preferable but not essential
MCP/CompTIA A+ certification would be desirable
If you are available and interested, please apply or contact Ryan Lomax on (url removed) for more information