IT Support Agent
- Recruiter
- Confidential
- Location
- Leamington Spa
- Salary
- 30000.00 - 40000.00 GBP Annual
- Posted
- 29 Sep 2020
- Closes
- 27 Oct 2020
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
We are currently seeking an experienced IT Support Agent to join us at UBT, a well-established Global Business Advisory Consultancy based in Warwick.
UBT provides services to a client base spread across 19 countries in the UK, Europe, North America, Central America, and Australia. We provide bespoke services in corporate training, consultancy, accounting, and group buying to approximately 3,000 independent family owned organisations.
You will provide technical solution advisement to our customers. This includes reviewing agent case notes within our ticketing application, providing guidance and troubleshooting steps and working with the escalation team for cases that need to be escalated to Microsoft.
Key responsibilities and duties of this role...
* Technical Leadership and Advisement
* Providing world-class customer experience with every interaction
* Keeping abreast of all O365/Microsoft Technology changes
* Empathizing with Team Leads and Agents when solving cases
* Contributing Technical Training Content to other Team is needed.
The ideal candidate will have the following skills, attributes and qualifications...
* Experience providing Tier 1 to Tier 3 customer support or acting in an escalation support capacity
* Understanding of Office 365 Suite and environment
* Microsoft 365, MS100 trained is essential or MS250 / MS500 / MS700 would be a bonus
* Passionate about delivering the ultimate customer experience
* Demonstrated professionalism in resolving customer issues
* Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
* Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
* Commitment to meet and exceed individual and team KPIs
Hours: Mon - Fri 7.30am - 4.30pm
Benefits
* Salary of GBP30,000 - GBP40,000
* Company car/ car allowance
* Private medical cover
* Free lunches and snacks every day
* Free breakfast every day
UBT provides services to a client base spread across 19 countries in the UK, Europe, North America, Central America, and Australia. We provide bespoke services in corporate training, consultancy, accounting, and group buying to approximately 3,000 independent family owned organisations.
You will provide technical solution advisement to our customers. This includes reviewing agent case notes within our ticketing application, providing guidance and troubleshooting steps and working with the escalation team for cases that need to be escalated to Microsoft.
Key responsibilities and duties of this role...
* Technical Leadership and Advisement
* Providing world-class customer experience with every interaction
* Keeping abreast of all O365/Microsoft Technology changes
* Empathizing with Team Leads and Agents when solving cases
* Contributing Technical Training Content to other Team is needed.
The ideal candidate will have the following skills, attributes and qualifications...
* Experience providing Tier 1 to Tier 3 customer support or acting in an escalation support capacity
* Understanding of Office 365 Suite and environment
* Microsoft 365, MS100 trained is essential or MS250 / MS500 / MS700 would be a bonus
* Passionate about delivering the ultimate customer experience
* Demonstrated professionalism in resolving customer issues
* Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions
* Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
* Commitment to meet and exceed individual and team KPIs
Hours: Mon - Fri 7.30am - 4.30pm
Benefits
* Salary of GBP30,000 - GBP40,000
* Company car/ car allowance
* Private medical cover
* Free lunches and snacks every day
* Free breakfast every day