Contact Centre Advisor
- Recruiter
- Confidential
- Location
- Scarborough
- Salary
- Performance related bonus
- Posted
- 09 Oct 2020
- Closes
- 06 Nov 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Contact Centre Advisor
GBP(phone number removed)
40 hours per week
Full time / Permanent role
Hargreaves Recruitment are working with a great company in the heart of Scarborough who, now more than ever, have a pinnacle role to play in the worlds current pandemic and the Contact Centre Advisor is one of the most important and critical roles in the business. To be a great Contact Centre Advisor there are certain key factors that are essential.
The role will primarily be to manage existing customers accounts, make outbound calls, debt resolution and ensuring customer satisfaction. You would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled across the different disciplines involved in dealing with each of the individual company's customers, you will be responsible for making out bound calls dealing with all inbound calls in accordance with their individual requirements.
Communication is essential, but doing it right means creating a rapport with your customers. Customers want to be treated with respect, and that means your customer service advisor must focus on putting people first.
Customer service is about listening. It means devoting your undivided attention to the customer, listening carefully to their needs and responding effectively to what they need.
Teamwork in customer service is one of the most important aspects of the job. You will be on the phone to customers for much of your time, but you will be a part of a team, and you will need to be able to work effectively in that team.
* Answer incoming calls and make outbound calls through a dialler
* Manage and resolve customer queries
* Provide information to customers
* Research, identify, and resolve customer disputes processes and procedures
* Upselling products and services
* Other duties as assigned
The reality of the role
You are required to work 2 late shifts per week that finishes at 8pm and you are required to work 1 in every 4 weekends (Saturday hours are 9 - 1pm)
The role is 40 hours per week and any weekend work or bank holidays you work are given back to you as days in lieu (time off) - you are required to work every bank holiday APART from Easter, Christmas Day, Boxing Day and New years Day
They have free onsite parking and they are really big ambassadors of progression so this is a really good foot in the door with a business that can grow your career if this is something that interests you
The role comes with a 5% bonus so this works out around an additional GBP2000 / GBP3000 per year providing you have achieved targets and KPIs but these are realistic and very achievable
All in all, they are a really nice, down to earth company and it's a really good starting point if you haven't ever done anything like this before
They offer a 2 week induction where you will learn about the business, how the role works and the best way to interest with customers
After this, you will be provided with additional training and support to make sure you are fully confident in the role
The client doesn't ask for previous experience, all they ask is that you are good with people, you can work as part of a team and that you can provide a great service to their customers
GBP(phone number removed)
40 hours per week
Full time / Permanent role
Hargreaves Recruitment are working with a great company in the heart of Scarborough who, now more than ever, have a pinnacle role to play in the worlds current pandemic and the Contact Centre Advisor is one of the most important and critical roles in the business. To be a great Contact Centre Advisor there are certain key factors that are essential.
The role will primarily be to manage existing customers accounts, make outbound calls, debt resolution and ensuring customer satisfaction. You would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled across the different disciplines involved in dealing with each of the individual company's customers, you will be responsible for making out bound calls dealing with all inbound calls in accordance with their individual requirements.
Communication is essential, but doing it right means creating a rapport with your customers. Customers want to be treated with respect, and that means your customer service advisor must focus on putting people first.
Customer service is about listening. It means devoting your undivided attention to the customer, listening carefully to their needs and responding effectively to what they need.
Teamwork in customer service is one of the most important aspects of the job. You will be on the phone to customers for much of your time, but you will be a part of a team, and you will need to be able to work effectively in that team.
* Answer incoming calls and make outbound calls through a dialler
* Manage and resolve customer queries
* Provide information to customers
* Research, identify, and resolve customer disputes processes and procedures
* Upselling products and services
* Other duties as assigned
The reality of the role
You are required to work 2 late shifts per week that finishes at 8pm and you are required to work 1 in every 4 weekends (Saturday hours are 9 - 1pm)
The role is 40 hours per week and any weekend work or bank holidays you work are given back to you as days in lieu (time off) - you are required to work every bank holiday APART from Easter, Christmas Day, Boxing Day and New years Day
They have free onsite parking and they are really big ambassadors of progression so this is a really good foot in the door with a business that can grow your career if this is something that interests you
The role comes with a 5% bonus so this works out around an additional GBP2000 / GBP3000 per year providing you have achieved targets and KPIs but these are realistic and very achievable
All in all, they are a really nice, down to earth company and it's a really good starting point if you haven't ever done anything like this before
They offer a 2 week induction where you will learn about the business, how the role works and the best way to interest with customers
After this, you will be provided with additional training and support to make sure you are fully confident in the role
The client doesn't ask for previous experience, all they ask is that you are good with people, you can work as part of a team and that you can provide a great service to their customers