20 x Inbound Customer Service Representative - Fashion
- Recruiter
- Confidential
- Location
- Birkenhead
- Salary
- 8.20 - 8.72 GBP Hourly
- Posted
- 08 Oct 2020
- Closes
- 05 Nov 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
We are currently seeking Inbound Customer Service Representatives to join an exciting new contract working on behalf of a well known Online Fashion/Home retailer.
These are full time positions working 40 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity.
Role
Within the role you will be required to ensue that a consistent and high quality customer experience is delivered to all customers
Processing telephone orders and handling all after sales enquiries including delivery issues, account enquiries and returns process
Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
Maintaining a positive and personalised relationship with customers to ensure repeat business
Identifying and escalating any issues to management
Complying with applicable regulations
Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
Liaising with other internal department on behalf of customersSkills/ Experience
We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills
You will be
Adaptable and ready to handle all queries
Organised and good attention to detail
Empathetic and patient as well as positive and enthusiasticPositions are due to start October initial 4 week paid training .To apply please register with us at (url removed)/register upon completion of this please contact us on (phone number removed) to advise or email us at (url removed)
These are full time positions working 40 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity.
Role
Within the role you will be required to ensue that a consistent and high quality customer experience is delivered to all customers
Processing telephone orders and handling all after sales enquiries including delivery issues, account enquiries and returns process
Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails
Maintaining a positive and personalised relationship with customers to ensure repeat business
Identifying and escalating any issues to management
Complying with applicable regulations
Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues
Liaising with other internal department on behalf of customersSkills/ Experience
We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills
You will be
Adaptable and ready to handle all queries
Organised and good attention to detail
Empathetic and patient as well as positive and enthusiasticPositions are due to start October initial 4 week paid training .To apply please register with us at (url removed)/register upon completion of this please contact us on (phone number removed) to advise or email us at (url removed)