Corporate Team Manager
- Recruiter
- Confidential
- Location
- Bournemouth
- Salary
- Competitive
- Posted
- 08 Oct 2020
- Closes
- 30 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Vitality, Corporate Team Manager, Bournemouth, circa GBP25,000 + Benefits + Bonus
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.
That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards.
It's what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.
As our Corporate Team Manager, you'll get the benefits our members enjoy, including
- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few!
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 Days annual leave + Bank holidays + option to buy and sell 5 more.
- Flexible benefits package
- Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career
Key responsibilities of our Corporate Team Manager:
- Delivery and improvement of the Vitality customer experience through management and coaching of a customer service team to provide excellent service which exceeds customer's expectations.
- Directly manage a team of 10-15 with varying levels of expertise.
- Responsible for the standard of customer service provided by your own team.
- Responsible for recruitment, reward, training and development of your own team
- Responsible for establishing and maintaining a performance culture and management framework for your team
Key outputs of the Corporate Team Manager:
- Motivate the team to maintain high engagement, low absenteeism and turnover.
- Manage resources and prioritise workloads within the Department to ensure achievement of service standards.
- Support your team members through regular 1:1, coaching and bi-annual reviews to identify and address development needs and construct development plans, building a high quality team.
- Monitor team performance and output through use and analysis of performance and quality data; set targets against which to measure success and raise the standard of individuals and the team.
- Ensure quality staff are recruited into the department by effective interviewing and other recruitment tools in conjunction with HR.
- Liaise with Learning and Development to ensure content of training materials and programmes is of maximum value to staff, for new starters and ongoing training.
- Represent the team and department on Projects and other ad hoc assignments to ensure CSD needs are met.
- Provide accurate management information reports on a regular basis and within deadlines to assist management and other departments in meeting their objectives.
- Research and answer complex complaints referred from our Healthcare Associates, identifying the causes and taking appropriate action to deliver outstanding customer service and aid customer retention.
- Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood.
- Take full responsibility for regularly updating own knowledge and monitoring teams knowledge of FCA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times.
- Work with other managers and stakeholders to ensure Healthcare Associates receive coaching, development and technical support they need.
Closing Date: Thursday 29th October 2020
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our Corporate Team Manager, then please click 'apply' today
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.
That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards.
It's what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.
As our Corporate Team Manager, you'll get the benefits our members enjoy, including
- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few!
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 Days annual leave + Bank holidays + option to buy and sell 5 more.
- Flexible benefits package
- Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career
Key responsibilities of our Corporate Team Manager:
- Delivery and improvement of the Vitality customer experience through management and coaching of a customer service team to provide excellent service which exceeds customer's expectations.
- Directly manage a team of 10-15 with varying levels of expertise.
- Responsible for the standard of customer service provided by your own team.
- Responsible for recruitment, reward, training and development of your own team
- Responsible for establishing and maintaining a performance culture and management framework for your team
Key outputs of the Corporate Team Manager:
- Motivate the team to maintain high engagement, low absenteeism and turnover.
- Manage resources and prioritise workloads within the Department to ensure achievement of service standards.
- Support your team members through regular 1:1, coaching and bi-annual reviews to identify and address development needs and construct development plans, building a high quality team.
- Monitor team performance and output through use and analysis of performance and quality data; set targets against which to measure success and raise the standard of individuals and the team.
- Ensure quality staff are recruited into the department by effective interviewing and other recruitment tools in conjunction with HR.
- Liaise with Learning and Development to ensure content of training materials and programmes is of maximum value to staff, for new starters and ongoing training.
- Represent the team and department on Projects and other ad hoc assignments to ensure CSD needs are met.
- Provide accurate management information reports on a regular basis and within deadlines to assist management and other departments in meeting their objectives.
- Research and answer complex complaints referred from our Healthcare Associates, identifying the causes and taking appropriate action to deliver outstanding customer service and aid customer retention.
- Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood.
- Take full responsibility for regularly updating own knowledge and monitoring teams knowledge of FCA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times.
- Work with other managers and stakeholders to ensure Healthcare Associates receive coaching, development and technical support they need.
Closing Date: Thursday 29th October 2020
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our Corporate Team Manager, then please click 'apply' today