Customer Service Advisors & Administrators

15000.00 - 20000.00 GBP Annual
07 Oct 2020
04 Nov 2020
Contract Type
Full Time
We have several exciting opportunities for people looking to progress their careers within Insurance Claims - either as a Customer Claims Handler or within Administration.

The roles:

Depending on your skills, experience, and preferences, we can consider you for one or indeed, both of these fantastic vacancies - both of which will involve speaking with customers and assisting them with their insurance claims queries.

Customer Claims Handler - Ipswich - Up to GBP20,000:

We're looking for outstanding customer service professionals with insurance experience to support customers through the process of making an insurance claim; your natural empathetic manner and understanding of how to support people through difficult times will ensure that our customers experience a first-class service in their time of need.

Register new claims via telephone and email, validating policy cover on relevant systems
Managing claims through the process
Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
Maintain post and diary within the agreed internal Key Performance Indicator (KPI)
Ensure customer complaints are acknowledged within 24 hours and resolved within 3 days

Claims Administrator - Colchester - Up to GBP17,000:

We're looking for someone with previous administrative/ receptionist experience to act as a professional first point of contact on behalf of the business and to ensure the office operates efficiently on a day to day basis.

Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues
Validate policy details and set up new insurance claims on the Claims Management System
Receive and distribute post and incoming emails
Scan and index all incoming claims post
Type letters/memos/emails/ and deal with correspondence as appropriate
Greet visitors, arrange for refreshments for visitors and deal with deliveries

Location -

Both vacancies are based within the insurance claims industry - either in Ipswich or Colchester (please note that the Colchester office is not accessible by public transport and will therefore require you to have your own vehicle - parking is free on-site).

The Ipswich office is easily accessible but does not offer on-site car parking.

Other -

Please note that salaries offered will depend on your experience