Receptionist Apprentice

Who Are We?

Newmedica is a dynamic, innovative UK healthcare company that works in partnership with the NHS to deliver specialist clinical eye care services safely and effectively. Newmedica is growing rapidly and operates services in a number of locations around the UK. Newmedica clinics operate in both fixed and mobile settings, in the community and on NHS Trust sites.

Purpose of the Role

As a Receptionist, you would be responsible for the smooth running of the clinic, welcoming patients and visitors on arrival and to be the main central point of contact for all telephone enquiries from patients and clinic staff.

Our Receptionists will have a friendly and accessible personal manner and be able to deliver an effective administrative service to the clinic. They will be able to work within the clinic team to maintain and enhance processes to maximise quality and efficiency.

The role is a key part of this service.

KEY RESPONSIBILITIES:

?? Welcoming patients and visitors on arrival to clinic

?? To book patient appointments, ensuring that clinics are full.

?? To make reminder calls to patients before their appointment is due.

?? To liaise with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise.

?? Management of patient data; ensuring availability, required accuracy and confidentiality. Updating Newmedica's electronic patient records and producing and providing letters to patients.

?? To record and file clinical outcomes in patient records.

?? To manage the data in Newmedica's electronic patient records, adding, importing and archiving data to ensure that they are up to date.

ROLE DESCRIPTION

?? To work closely with colleagues to ensure the smooth flow of patient information between the administration team and the clinic.

?? To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.

?? To act as the principal point of contact for all clinic-related administrative tasks, ensuring that templates are correct, and processes are followed.

?? To undertake other ad-hoc administrative tasks as required to ensure the smooth running of the clinics.

?? Maintaining a positive relationship with internal or external staff at every interaction.

SPECIFIC COMPETENCIES:

Personal:

?? Exceptional administrator who can understand and deliver within a complex working environment.

?? Good organisation skills and the ability to multi-task.

?? Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.

?? Outstanding telephone manner with the ability to adapt approach to different situations.

?? Excellent verbal and written communication skills.

?? Committed to delivery of consistently high standards of administration.

?? Self-starter with the ability to work on own initiative, as well as working well within a team.

?? Enjoys the routine and rhythm of a process driven environment.

?? Comfortable making a significant contribution in a small team.

?? Able to balance working independently with appropriate escalation.

?? Committed to delivery of consistently high standards of testing and administration.

Technical:

?? Good standard of education; GCSE or higher.

?? Proven customer service skills with a passion for customer care.

?? Proven administrative skills including the ability to follow processes.

?? Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems...... click apply for full job details