Quality Specialist
Job title: Quality Specialist
Industry sector: Telecommunications
Salary: GBP45-50K
Location: Winchester, Hampshire
The Role:
The Quality Specialist will plan & design to ensure the utmost service levels to customers is maintained. The successful candidate will proactively implement and enforce compliance & quality guidelines to ensure all deliverables are accurate and of a high quality. Previous experience managing Quality and ISO9001 within an engineering company is essential.
This role would suit someone who has a keen eye for detail, a passion for quality / continuous improvement and ideally a background in Telecommunications.
Duties:
Responsible for the quality standard of design service outputs issued to customers, ensuring that the designs and planning outputs created by the teams are comprehensively and systematically checked & validated against customer standards & guidelines meeting all expectations:
*Create, modify and implement a set of robust processes and procedures for continuous development and to meet consistently the clients Quality RFT and standards KPI measurements
*A hands-on approach to Quality Management, understanding team constraints, processes and methodologies in order to get to the detail of potential issues or problems
*Ensure all design service outputs meet or exceed the client KPI's, specifications and standard of excellence
*Working within and developing ISO9001 Standard processes, checks and balances
*Liaise with customers as primary point of contact for quality to understand & assess the implementation of client quality expectations on the deliverable
*Ensure all KPI reporting and trend analysis is completed for the presentation to customers & Management team on a monthly basis
*Ability to record and organise all necessary documentation to memorialise the implementation, maintenance and effectiveness of the Quality Control Program
*Summarise and communicate common quality success & failure issues and associated lessons learned and best practice in support of improving right first-time (RFT) performance and increasing customer satisfaction.
Education & Languages:
PCQI membership with a post-graduate qualification, degree or HND in a related discipline is desirable
Desirable: Intermediate understanding of Spanish
Skills/Experience needed:
Proven excellence in communication & interpersonal skills with an appreciation of other work disciplines, such as engineering
Outstanding problem-solving & analytical ability
Planning & project management
Ability to facilitate & motivate change
A strategic approach to work but fine-tuned to the detail
Critical experience: 3-5 years experience in a similar role
Relevant sectors: telecoms, ideally in multinational companies
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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website
Industry sector: Telecommunications
Salary: GBP45-50K
Location: Winchester, Hampshire
The Role:
The Quality Specialist will plan & design to ensure the utmost service levels to customers is maintained. The successful candidate will proactively implement and enforce compliance & quality guidelines to ensure all deliverables are accurate and of a high quality. Previous experience managing Quality and ISO9001 within an engineering company is essential.
This role would suit someone who has a keen eye for detail, a passion for quality / continuous improvement and ideally a background in Telecommunications.
Duties:
Responsible for the quality standard of design service outputs issued to customers, ensuring that the designs and planning outputs created by the teams are comprehensively and systematically checked & validated against customer standards & guidelines meeting all expectations:
*Create, modify and implement a set of robust processes and procedures for continuous development and to meet consistently the clients Quality RFT and standards KPI measurements
*A hands-on approach to Quality Management, understanding team constraints, processes and methodologies in order to get to the detail of potential issues or problems
*Ensure all design service outputs meet or exceed the client KPI's, specifications and standard of excellence
*Working within and developing ISO9001 Standard processes, checks and balances
*Liaise with customers as primary point of contact for quality to understand & assess the implementation of client quality expectations on the deliverable
*Ensure all KPI reporting and trend analysis is completed for the presentation to customers & Management team on a monthly basis
*Ability to record and organise all necessary documentation to memorialise the implementation, maintenance and effectiveness of the Quality Control Program
*Summarise and communicate common quality success & failure issues and associated lessons learned and best practice in support of improving right first-time (RFT) performance and increasing customer satisfaction.
Education & Languages:
PCQI membership with a post-graduate qualification, degree or HND in a related discipline is desirable
Desirable: Intermediate understanding of Spanish
Skills/Experience needed:
Proven excellence in communication & interpersonal skills with an appreciation of other work disciplines, such as engineering
Outstanding problem-solving & analytical ability
Planning & project management
Ability to facilitate & motivate change
A strategic approach to work but fine-tuned to the detail
Critical experience: 3-5 years experience in a similar role
Relevant sectors: telecoms, ideally in multinational companies
---
Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
You'll find a wide selection of vacancies on our website